FREQUENTLY ASKED QUESTIONS
Our window film products are carefully researched and tested by professionals from all over the world. Majority of our products are from Korea, USA, Germany, China, India etc.
For Malaysia orders, it will arrive roughly between 2-5 business days.
For International orders, your order will arrive between 7-15 business days.
Please note that your deliveries might be delayed due to unforeseen circumstances, public holidays, custom checking etc as these are out of our control.
To place an order, you may browse our products by clicking on any of our products that you’re interested in on our website. Once you’ve confirmed, add the product by clicking “Add To Cart”. You may then choose to proceed to “Checkout” to make your payment or you can continue to add products into your cart.
To request for a refund, exchange or to return your order , you may do by contacting us at email@example.com or for a quicker response, call or WhatsApp us at +601 2510 0232.
Refunds, exchanges and returns are not allowed if the products are damaged, used or tampered with. If we’ve received the products back and found that it has been damaged, used or tampered with, we have the rights to return the products back to you at your own costs and refuse refunds.
Please read our Terms and Conditions for more information.
To change your order, please be in direct contact with us at firstname.lastname@example.org or for a quicker response, call or WhatsApp us at +601 2510 0232.
To cancel your order, please to go My Account > Orders and click Cancel. If you’re unable to do so since you’ve paid, please be in direct contact with us at email@example.com or for a quicker response, call or WhatsApp us at +601 2510 0232.
Yes we do! We deliver worldwide to all countries except Israel.
Our international shipping partners are FedEx, DHL Express, GDex Express and SF Express.
VLT, TSER, IRR AND UVR are the terminologies used in the window film industry. They’re used to determine the specifications of films.
VLT = Visible Light Transmittance
TSER = Total Solar Energy Rejection
IRR = Infrared Rejection
UVR = Ultraviolet Rejection
They might be confusing to those who are not familiar. You may understand more by clicking here.
We have many customers who prefers to tint their own cars/home/office. We will supply the window film/tint to them and they will install it themselves.
You can check out the step-by-step guide on how you can do it yourself here.